Amoura Productions

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FAQs

Amoura Productions is the leading architectural and real estate media production company. Our exceptional quality and proprietary protocol give clients a competitive edge. You can count on our team to deliver a winning formula for extraordinary reach.

General

If you need to cancel or reschedule your shoot, please contact us before 7 a.m. the day of your appointment to avoid a late cancellation/rescheduling fee. You can email us or call our office (please leave a voicemail if it is after hours). You may also be able to cancel or reschedule online via your client portal or the link in your email, depending on how close it is to your scheduled appointment time.

Office Hours: Monday – Friday: 8:00 AM – 4:30 PM
Editor Hours: Tuesday – Saturday
Photographer Hours: Monday – Friday: 9:00 AM – 5:30 PM, Saturday: 9:00 AM – 12:00 PM
Photographer Extended Summer Hours: Monday – Friday: 8:00 AM – 5:30 PM, Saturday: 9:00 AM – 12:00 PM
Twilight appointments available Monday – Thursday

If you need assistance outside of office hours, feel free to leave a message or send us an email. We’ll respond as soon as possible during business hours.

After-hours shoots may be available upon request and are subject to an additional fee. Please contact our office to check availability and schedule.

Our general turnaround time is next to two business days, depending on the product. Editor business days are considered Tuesday through Saturday.
Next business day: HDR Photos, Drone Photos, Zillow 3D Tours, & Matterport 3D Tours
Two business days: Drone Video, Video Tours, Matterport Floor Plans, & Portfolio Upgrades

Yes, we offer rush editing for an additional fee. Rush editing prioritizes your order ahead of other shoots from that day. If your order is not edited the same day, your order will be prioritized for the first edit the following morning. If we are unable to accommodate rush editing, we will reach out prior to your appointment.

Please note: While rush editing speeds up delivery, same-day turnaround is not guaranteed. Monday appointments with Rush Editing will not be edited until Tuesday morning.

A mileage fee applies for properties located beyond a certain distance from the city’s home base to help recoup miles on their vehicle. Fees will be updated each year to match the standard federal mileage rate. Longer distances may incur higher fees to account for travel time. Metro areas are generally covered with no mileage fee.

Orders placed online will show mileage fees on the Confirmation page under the Order Details dropdown. You can also contact us for an estimate prior to placing your order.

Appointments canceled onsite after the photographer has already traveled to the property will not have mileage fees reimbursed.

We charge the card on file the day of your shoot so you can download your media as soon as it’s ready. Media downloads will remain locked until payment has been successfully processed.

To add or update a card, log into your client portal and navigate to the Payment Cards section. From there, you can securely add a new credit or debit card or replace an existing one. You’re also welcome to call our office during business hours, and we’ll assist you over the phone.

We recommend keeping a card on file ahead of your appointment to avoid any delays in accessing your media.

By purchasing media services from Amoura Productions, you are granted full rights to use the media for your own marketing, advertising, listings, and promotional purposes. Amoura Productions retains copyright ownership of all media and reserves the right to use any content created for its own marketing, portfolio, and promotional purposes.

The client portal is your personalized dashboard where you can manage everything related to your real estate media orders. From placing new appointments to accessing completed media, the portal puts all your listing content and account information in one convenient place. You can access your client portal by clicking here.

  • Using the portal allows you to:
  • Place and manage orders
  • Download your photos, videos, and tours
  • View invoices and update payment information
  • Update your contact or branding info
  • Access property websites and shareable links
  • Create marketing materials without having to download your media

Yes, we do! Our mobile app makes it easy to manage your appointments on the go. You can schedule shoots, view upcoming orders, download media, and access your property websites all from your phone.

You can use promo code MOBILE5 to receive $5 off every appointment booked through the app. This discount is exclusive to mobile app bookings and does not apply to orders placed through the client portal on a web browser.

Download the app here:

Download on the App Store

Get it on Google Play

Before, During, and After Your Shoot

The property should be clean, staged, and photo-ready before the photographer arrives. Please turn on all lights, open blinds, and ensure pets are secured and out of view. Photographers do not move items or assist with staging, so all preparations should be completed in advance. To help you and your clients prepare, we include a one-page Home Prep Checklist in every confirmation email. 

Properties should be fully photo-ready before your scheduled shoot. Our photographers operate on a tight schedule and are unable to assist with staging or last-minute adjustments. 

For safety and liability reasons, our photographers are unable to move personal belongings, move furniture, or change lightbulbs. Please have your property photo ready when the photographer arrives.

No, you do not need to be present for the shoot. Our photographers can access houses via door or garage codes, combo boxes, and electronic lockbox access. 

Please note, Kansas City photographers require a CBS code prior to the appointment to access the iBoxes. Please contact the office if you need help locating that code.

For the safety of your pets and our photographers, please remove pets from the property or securely place them in their kennels in an area that you do not want us to photograph. Even the friendliest of pets can become stressed by the presence of our photography equipment.

Yes, we can still produce beautiful photography in some adverse weather conditions. If there is light rain or snow, we have protective gear for our cameras that allows us to shoot. If the precipitation is too heavy, we will shoot interiors and make arrangements to return for the exteriors. In the case of severe weather that prevents us from traveling to the property, you will be contacted by our office for rescheduling. 

Our editing team includes blue sky replacement with all photo orders to help your listing shine, even on cloudy days.

You will receive a delivery email once your media is ready for download. This email includes links to your download, property websites. Downloads are locked until payment is processed.

For orders placed after 2024, you can access your photos and videos anytime through your client portal.

If your shoot took place before 2024, we may no longer have the media on file, but feel free to contact us, and we’ll do our best to assist you.

Yes, we provide customizable single-property websites with every order at no additional cost. These websites feature your listing in a clean, professional layout and include your media, property details, agent branding, and contact information all in one easy-to-share link.

Each website includes both a branded version (with your contact information) and an unbranded version for MLS compliance. You can use these sites in social media posts, email campaigns, text messages, and on your personal or brokerage website to market your listing more effectively.

Layouts and color schemes can be customized to match your branding or personal preference. Custom domains are also available for an additional cost if you’d like a personalized web address for your listing.

View a branded property website example

View an unbranded property website example

Services and Products

The services you should order depend on your goals, the type of property, and how you plan to market it. For most listings, we recommend a combination of interior and exterior photos, a 3D Tour, and drone photography if the property has land, views, or exterior features worth highlighting. 

If you’re not sure what’s best, feel free to contact us. We’re happy to help guide you based on your specific needs.

Pricing by square footage ensures each property gets the coverage it deserves. Instead of limiting you to a static photo count, this approach allows us to capture the home fully and accurately. It also helps us schedule the right amount of time for the shoot. In most cases, clients receive more photos with this model compared to fixed-count packages, meaning even more savings for you!

The main factor in determining photo count is the size of the home. Other factors, such as add-ons, upgrades, acreages, property readiness, and the number of rooms, may result in more or fewer photos than the estimated ranges provided below. Our goal is to capture the space thoroughly without redundancy. 

Up to 1000: 23 – 26 Photos

1001 – 2000 sqft: 25 – 30 Photos

2001 – 3000 sqft: 30 – 40 Photos

3001 – 4000 sqft: 40 – 50 Photos
4001 – 5000 sqft: 50 – 60 Photos
5001 – 6000 sqft: 60 – 70 Photos

6001 – 7000 sqft: 70 – 80 Photos

Exterior Only: 8 – 12 Photos

Drone Photos: 8 – 20 Photos

Yes, we offer object removal as an optional editing service. This can be useful for removing small items or distractions that were left in the frame.

Please note: You are responsible for ensuring that any edits, including object removal, comply with your MLS’s guidelines and photo policies.

Yes, we photograph short-term rental properties such as Airbnb and VRBO listings. These shoots often require additional detail and amenity-focused shots, so an Airbnb/VRBO fee is applied to account for the extra time and coverage involved.

Yes, we offer twilight photography, taken on-site during the evening to highlight the property’s exterior with warm, natural lighting. Twilight shoots are available Monday through Thursday, and the start time will depend on the size of the property, selected services, and sunset time.

We do still shoot twilight sessions in light rain, as storm clouds can often create visually compelling images. If the weather becomes severe, we will reach out to reschedule.

We do not currently offer virtual twilight editing at this time.

Yes, we offer basic virtual staging services, priced per photo. Please note that furniture will vary between different angles of the same room. (Ex: a blue loveseat in one angle, a white couch in another). 

If you order virtual staging at the time of your order, please note which room(s) you would like staged.

Amoura Productions is a Zillow Showcase media partner, which means we can provide the listing photos and Zillow 3D Tour required for Showcase listings and upload them to Zillow on your behalf.

Zillow Showcase offers several benefits, including increased listing visibility, the ability to display higher-quality photos than the MLS allows, interactive floor plans, and prominent agent branding.

To learn more about Zillow Showcase, please visit  ShowingTime+.

A Zillow 3D Home Tour is an interactive virtual experience created with a specialized 360° camera to showcase the layout and flow of a property. It allows potential buyers to explore the home online at their own pace, offering a more immersive experience than photos alone. Listings with a 3D Tour receive a special badge on Zillow and typically see higher engagement.

You do not need a Showcase listing to order a Zillow 3D Home Tour. The tour link can also be shared on the MLS (depending on your board’s rules), social media, and your personal or brokerage website.

Matterport 3D Tours are hosted for 6 months. Please contact the office if you are interested in extended hosting.

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